One of the reasons Capone’s Dinner & Show has been so successful over the past 20 years is due, in large part, to their servers. This past year Capone’s had a “contest” of sorts and asked guests to give a shout out for their favorite server. Read the results at this website page. The following are just a few of some of the other comments received:
“Great experience! We laughed until our sides hurt. “Vito” was an excellent waiter but the whole staff was fun.”
“It was the highlight of our vacation. Our waitress Toni could not have been any nicer. She went out of her way to ssure that we had a great time.”
“Our server (Sticky fingas) was EXCELLENT with his service. I never had to ask for a drink refill…they just kept coming!”
“We had so much fun, the show, the beautiful cast, as well as the food was excellent. Our waiter Tiny was great too.”
“Our servers name was bullet, he made sure that our drinks were filled to the rim…We didn’t have to ask for refills because he was right on it….If you want a good value for your money then check out Capones – the actors and singers were fantastic, had me singing along with them.”
Even if you read the many dinner show reviews written on Trip Advisor, you won’t find a bad comment about the service at Capone’s Dinner & Show. Many of the service personnel have been on staff for several years; lots of experience creating a well-oiled machine. There is something to be said about that. New dining experiences at Orlando attractions are not nearly as smooth as this organization.
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Take for instance, the opening of the New Fantasyland (parts anyway) at Magic Kingdom. Specifically, the Be Our Guest Restaurant now open for lunch, dinner and a special/unique dining service. Guests may need to take it easy on the servers or Cast Members working there. The folks at Walt Disney World have some work to do in order to make this Orlando dinner show experience a well-oiled machine.
Servers are discovering that many guests at the mysterious West Wing are staying much longer than expected in order to take in this unique dining experience. Every 15 minutes special effects take place within this Orlando restaurant (petals drop off an enchanted rose, a painting changes due to a lightning strike, etc.) and guests often linger at their table to make sure they don’t miss them. Instead of the normal hour and 15 minutes allotted per table, reservations (that have been made months in advance) are being delayed. Guests waiting an additional hour + to be seated when they have a reservation tend to not be happy!
Another reason for lingering at this new dining experience is the fact that this is the only Magic Kingdom restaurant to offer beer and wine. Even with steep prices (6+ for beer and $8-17 for a glass of wine), guests are staying for an additional beverage while taking in all of the sights. Sight is yet another issue. The lights must be dimmed so dark for the show that servers must use flash lights just to wait on and assist their guests in reading the menu.
There is no doubt that Disney will get the kinks worked out with the reservation scheduling. If you already have reservations, just be prepared for delays. Also show some kindness to your server. It isn’t their fault you’ve had to stand in line in the weather to be seated so late or can’t see your menu.
Not every Orlando restaurant or Central Florida theme park has a “Vito,” “Bullet” or “Baby Face.” Capone’s servers are unique and some of the best around. This Kissimmee restaurant isn’t new like the New Fantasyland, but they are featuring an all-new show for their 20th anniversary. Their invitation? “Be Our Guest” at a “family reunion” and experience service the way “Al” would approve of – fit for a boss, whether beauty or beast.
Last Updated on February 21, 2024
